Last updated: 11 June 2026

We keep this simple and fair: plenty of notice means a full refund, short notice means the slot is hard to refill. This policy applies to every session booked with our studio, whether you booked online or approved a quote. All fees and refunds are in the currency shown on your order.

The short version

Cancel 48 hours or more before your session: full refund of anything you’ve paid, processed automatically to your original payment method.
Cancel less than 48 hours before your session: payments are not refundable.
Changed your mind right after booking? You have a 2-hour grace period from the moment you book to cancel free of charge, whenever your session is.
Reschedule free of charge any time up to 48 hours before your session.
Reschedule inside 48 hours: a $75.00 late-reschedule fee applies, and the booking becomes non-refundable from that point on.
A booking can be rescheduled at most twice. After that, further changes are treated as a cancellation and rebooking.

Cancelling your booking

You can cancel from the booking page linked in your confirmation email. If you cancel 48 hours or more before the session start time, we automatically refund everything you’ve paid — deposit included — to the card you paid with. Refunds usually appear within 5–10 business days, depending on your bank.

If you cancel less than 48 hours before the start time, payments (including deposits) are not refunded. The 48-hour mark is measured against the session start time shown on your booking page.

The 2-hour grace period

Mistakes happen. If you cancel within 2 hours of placing a booking, we cancel it free of charge and refund any payment in full — even if the session is less than 48 hours away.

Rescheduling

Up to 48 hours before your session you can move it to any available time, free, as often as the two-change limit allows. Inside 48 hours, a $75.00 late-reschedule fee applies and is paid online when you pick the new time — the booking only moves once the fee is paid. Because the original slot can rarely be refilled on short notice, the booking becomes non-refundable once a late reschedule is made.

Each booking can be rescheduled a maximum of two times. If you need a third change, please contact us — we’ll treat it as a cancellation under the rules above and a fresh booking.

No-shows

If you aren’t present at the agreed time and place (or can’t be reached for a remote session) within a reasonable waiting period, the session counts as a late cancellation: payments are not refunded and the session is not re-delivered.

If we need to change or cancel

Occasionally we may have to move or cancel a session ourselves (illness, equipment failure, scheduling conflicts). When that happens you always get the choice of a free reschedule to a time that suits you or a full refund of everything you’ve paid — your pick, no fees.

Weather and events beyond anyone’s control

For sessions that depend on conditions we can’t control — severe weather, unsafe flying conditions for drone work, natural events, or other circumstances beyond either party’s reasonable control — we’ll offer a free reschedule first. If we have to cancel outright, you receive a full refund. Force-majeure changes never count against your two-reschedule limit and never incur fees.

Questions

Anything unclear, or a situation this policy doesn’t quite fit? Email us at our contact form — we’d rather talk it through than hide behind fine print.

Cancellation & Rescheduling Policy